Privacy Policy

1. SCOPE

This Privacy Policy outlines how HiPlanets collects, uses, and safeguards your personal information when you access or use our services through the HiPlanets website, mobile applications, and related tools (collectively referred to as the “Site” or “Sites”). It applies to all personal data gathered through the Site or in connection with the use of our services. Capitalized terms used in this Privacy Policy have the meanings assigned to them either herein or in the User Agreement available on the Site.

2. INFORMATION WE COLLECT AND STORE

Information You Provide to Us

We may collect personal information that you voluntarily submit through our Sites, including:

• Contact details such as your name, user ID, email address, and phone number.
• Payment and financial details necessary for processing transactions, particularly if you are a seller. This includes transaction history, items or content you list or generate, participation in community discussions or chats, dispute resolution activities, communications sent via our Site, and any other correspondence you submit to us.
• Marketing preferences, including your choices regarding marketing communications and engagement metrics related to those communications.
• Any additional personal information you choose to share with us.

Information Collected About Buyers on Behalf of Sellers

We may collect buyer-related personal data from or on behalf of our sellers. The scope and nature of this data are determined by the seller and may include:

• Transaction details based on buyer activity, such as items or content purchased.
• Payment information, including credit card details.
• Contact information such as name, user ID, email address, shipping and billing address, and other relevant delivery details.
• Other personal data provided to us by the seller in relation to you.

Information Automatically Collected

We may automatically collect technical and usage data from your device when you access or interact with our Sites. This may include:

• Details about your device and browser, such as operating system, version, manufacturer, model, unique device identifiers (e.g., Google Advertising ID, Apple ID for Advertising), screen resolution, and browser type.
• IP address, geolocation data (such as city, region, or general geographic area), and the URL of the site you visited before arriving at ours.
• Behavioral information, including pages visited, time spent on each page, navigation flows, activity within pages, access times, and session durations.

Such information may be collected over time and across websites by our third-party service providers and partners, using cookies or similar technologies. Please refer to our Cookies and Similar Technologies section for additional details.

Social Media and Third-Party Platforms

HiPlanets may provide the ability to sign in to the Services using your credentials from third-party platforms. With your consent, we may collect information from your profile on those platforms.

Additionally, we may allow you to import your connections or share information with social platforms such as Facebook, Twitter, Instagram, YouTube, and others. To manage or disable such sharing features, you should adjust the settings either on the third-party platform or within your HiPlanets account preferences.

HiPlanets may also operate official pages on various social media platforms. Your interactions with our pages on these platforms are governed by the respective platform’s privacy policies. If these platforms provide us with information related to your interactions or our presence there, we will process that information in accordance with this Privacy Policy.

Sensitive Personal Information

If you voluntarily disclose any sensitive personal information while using our Services, you are expressly consenting to our processing and use of such information as outlined in this Privacy Policy. If you do not wish for this information to be processed, please refrain from submitting it through our Sites.

3. Cookies and Similar Technologies

Understanding Cookies

Cookies are small text files that websites place on your browser or device to store limited information. When you visit the HiPlanets platform, we may use these technologies to support core site functions, remember your preferences, and enhance your overall experience.

HiPlanets utilizes both temporary (session) cookies, which are removed when you close your browser, and persistent cookies, which remain stored on your device until you manually delete them or they expire after a set period.

We deploy two general types of cookies on our platform:

• Cookies placed by HiPlanets (first-party cookies) are used to recognize returning visitors and streamline access to our Services.
• Cookies placed by external partners (third-party cookies) are set by our analytics providers, marketing affiliates, or service providers. These cookies may continue to track your interactions across different websites and platforms, depending on their intended function.

These tools help us deliver a smoother, more tailored experience to our users and enable certain features to operate as intended.

Cookies in Use on Our Platform

HiPlanets uses a variety of cookies on its Sites to support functionality, enhance user experience, analyze performance, and deliver relevant content. Each type of cookie serves a distinct purpose, as outlined below:

Essential Cookies

These cookies are fundamental to the operation of our Site. They enable core features such as secure log-ins, page navigation, and transaction functionality. Without these cookies, key services you rely on would not function properly. They are deployed strictly to deliver the services you request.

Functional Cookies

Functional cookies remember the choices you make during your visit, such as language settings, account preferences, or interface customizations. Their purpose is to deliver a smoother, more personalized experience and reduce the need to reset preferences on subsequent visits.

Analytics and Performance Cookies

These cookies help us understand how users interact with our Site by collecting data on traffic volume, user behavior, and technical performance. The insights gained allow us to improve speed, usability, and overall efficiency. For this purpose, we work with trusted analytics providers including Google Analytics, Optimizely, and New Relic. These third parties may set their own cookies to monitor your interaction with our Sites and others.

• For details on how Google Analytics uses cookies, visit: Google Analytics Cookie Guide
• To understand how Google handles your data, visit: Google Privacy Overview
• To opt out of Google Analytics tracking, install this browser plugin: Google Analytics Opt-out Add-on
• For more about New Relic’s services and privacy policy, see: New Relic Website and New Relic Privacy

Social Media Cookies

When you interact with social features on our platform—such as liking content, sharing via a social media button, or linking your HiPlanets account to a third-party social profile—cookies may be placed by the respective social network. These cookies record your interactions and are managed by the social media platform’s own policies.

Advertising and Targeting Cookies

These cookies track your browsing behavior across websites to tailor advertisements to your interests. By grouping you with users who have similar browsing habits, advertising networks may serve more relevant promotions both on our platform and across the web. These cookies are typically placed by third-party ad partners.

You can manage your preferences or opt out of interest-based advertising at any time. For more details on how to do this, please refer to the “Targeted Online Advertising” section under Your Choices in this Privacy Policy.

Disabling or Controlling Cookies

Most web browsers allow you to manage your cookie preferences through built-in settings. You can usually delete existing cookies, block new ones, or set your browser to alert you before a cookie is stored. These controls are typically found within the browser’s “Settings,” “Preferences,” “Tools,” or “Help” menus. By default, many browsers are configured to accept cookies unless adjusted by the user.

For additional guidance on how to view, manage, or delete cookies from your device, you may visitwww.allaboutcookies.org

Please note that disabling cookies may affect your ability to fully use certain features of the HiPlanets platform. For instance, if our Site cannot recognize your device, you may be required to log in more frequently or you may experience a reduction in personalization or functionality.

Use of Other Tracking Technologies

Beyond standard cookies, HiPlanets may utilize a variety of technologies to automatically collect information from your device when you interact with our Sites.

Flash technology

We may use Flash-based storage objects—commonly referred to as Flash cookies or Local Shared Objects (LSOs)—to collect and store data about your interactions with the Site. Flash cookies are stored differently from browser cookies and are not controlled through your web browser settings.

If you wish to manage or block Flash cookies, you can do so by adjusting your Adobe Flash Player settings. This can be done through the Website Storage Settings Panel or by using the Global Storage Settings Panel, both provided by Adobe.

Please be aware that disabling Flash storage may limit or disrupt certain Site features that rely on Flash-based components.

Additional Technologies

HiPlanets may also make use of pixel tags, beacons, and software development kits (SDKs) to support analytics, functionality, and integration with third-party platforms. These tools operate similarly to cookies and help us understand usage patterns, deliver relevant content, and improve your experience across devices.

Software Development Kits

Our mobile applications integrate third-party software development kits ("SDKs") to support essential features and enhance your overall experience. These SDKs allow us to implement tools and services developed externally, including analytics, social media functionality, and targeted advertising. In some cases, these SDKs may enable third parties to collect data directly from users of our mobile apps.

• Analytics SDKs: These tools gather usage data from within our mobile applications to help us better understand user behavior, monitor app performance, detect and diagnose issues, and support product improvement. The information collected may include device type, app interactions, session duration, and other data similar to that described in the "Information Automatically Collected" section above.
• Social Media SDKs: Social media integration SDKs enable features such as content sharing and account linking with your existing social media profiles. These tools help you engage with platforms like Facebook, Instagram, or Twitter directly from the app. Depending on the permissions you've granted to these networks, they may also use these integrations for advertising or measurement purposes.
• Advertising SDKs - Advertising SDKs facilitate the collection of information about your device and app usage patterns over time. Our advertising partners use this data to deliver personalized ads within our app and across other apps or sites, and to measure ad effectiveness. Please note that the handling of your personal data by these third parties is governed by their respective privacy policies. If you wish to manage your preferences regarding interest-based advertising, refer to the "Targeted Online Advertising" section under Your Choices in this Privacy Policy.

4. How We Use Your Personal Data

To Operate and Deliver Our Services

We use the personal information you provide to deliver and maintain the functionality of our Sites and services. This includes purposes such as:

• Creating and securing your account;
• Identifying and authenticating you as a registered user;
• Sending verification emails upon account registration;
• Responding to inquiries related to job applications, partnerships, or general support;
• Providing customer assistance and resolving user requests;
• Managing payments, handling disputes, and resolving technical issues;
• Detecting and addressing potentially fraudulent, prohibited, or unlawful activity;
• Enforcing our User Agreement and related terms;
• Customizing and improving the features, layout, and content of the platform;
• Informing you about system updates, service enhancements, and promotional offerings tailored to your preferences;
• Verifying the accuracy of information internally and with trusted third parties;
• And fulfilling any additional purposes disclosed at the point of data collection.

To Communicate with You

If you sign up for updates, participate in promotional campaigns, or register through the Sites, we may send you emails and other communications related to HiPlanets, including newsletters and marketing offers where permitted by law. You will always have the option to unsubscribe or opt out of marketing messages.

To Process Buyer Information on Behalf of Sellers

When acting on behalf of our sellers, we process buyer information solely as instructed or authorized by them. This may include enabling payments, managing access to purchased digital products, or delivering seller communications. We do not use this buyer information for our own marketing or operational purposes unless explicitly authorized to do so.

To Comply with Legal Obligations

We may process your personal information as necessary to meet legal obligations, such as complying with court orders, subpoenas, or requests from law enforcement or other authorities.

For Compliance, Security, and Fraud Prevention

We may also use your data to:

• Enforce our Terms of Use and other legal agreements;
• Protect the rights, property, and safety of HiPlanets, our users, or others;
• Investigate, detect, and prevent fraudulent, unauthorized, unethical, or otherwise harmful activity.

With Your Consent

Where legally required, we will seek your explicit consent before using your personal data—for example, in sending certain marketing communications. You may withdraw your consent at any time by following the instructions provided when we requested it or by contacting us directly. If you have also provided consent to third parties for marketing purposes, you should contact them directly to revoke such permission.

To Generate Anonymous or Aggregated Data

We may convert personal data into non-identifiable formats ("Anonymous Data") by removing elements that could be used to identify individuals. This anonymized information is used to analyze trends, optimize services, and improve user experience. We reserve the right to use and share Anonymous Data for any purpose, including with external partners, at our discretion.

5. Sharing of Your Personal Data

We may disclose your personal data when required to comply with legal obligations, enforce our terms and policies, respond to allegations of rights violations, or protect the rights, safety, or property of HiPlanets, its users, or the public. Any such disclosure will be made in accordance with applicable laws and regulatory requirements.

In addition, your personal data may be shared with the following categories of recipients:

Authorized Service Providers: We may engage third-party vendors and contractors to support our business operations. This includes services such as fraud detection, payment processing, collections, affiliate marketing, loyalty programs, and technical support. These providers access personal data only as necessary to perform their duties and are contractually obligated to handle your information in accordance with this Privacy Policy.

Affiliated Entities: We may share your information with our parent company, subsidiaries, and other corporate affiliates when necessary for operational, administrative, or service-related purposes consistent with this Privacy Policy.

Sellers: When you complete a transaction through our platform, we may share your relevant personal details (such as name, contact information, and purchase data) with the seller from whom you are purchasing. This enables order processing, fulfillment, and communication.

Third Parties You Authorize: We may disclose your information to third parties at your explicit request or where you have given us consent to do so, such as when using a feature that requires data sharing with an external service.

Payment Processors: We utilize third-party payment processors to securely handle transactions. Currently, [XXXX] is our designated provider. Personal data collected in the course of processing payments is governed by [XXXX]’s privacy policy and may be used in accordance with their practices as well as our instructions. For more details, please refer to [XXXX]’s Privacy Policy.

Professional Advisors: We may disclose personal data to our legal counsel, accountants, bankers, insurers, or other professional consultants, when such disclosure is necessary in the context of services they provide to us.

Regulatory or Legal Authorities: We may share your information with law enforcement agencies, government bodies, or legally authorized third parties when responding to valid legal requests, criminal investigations, suspected fraud, or any situation where legal exposure or safety risks are present. Disclosures may include contact information, account identifiers, IP address, transaction history, and other data deemed relevant to the inquiry.

Business Transfers: In connection with any proposed or actual merger, acquisition, restructuring, asset sale, financing, or similar corporate event involving HiPlanets, we may transfer personal data as part of the business assets. Should such a transaction occur, we will take reasonable steps to ensure the acquirer upholds commitments consistent with this Privacy Policy. In the event of insolvency or bankruptcy, personal data may also be transferred subject to applicable legal protections.

6. Account Security

Your password serves as the primary safeguard for your HiPlanets account. To maintain security, you should create a strong, unique password consisting of a combination of letters, numbers, and special characters, and you must not share this password with anyone. You are solely responsible for all activities conducted through your account, whether authorized by you or not. Sharing your password or other personal information with others may result in unauthorized access, loss of control over your account, and exposure to potential legal obligations or liabilities arising from actions taken on your behalf. If you believe your password has been compromised or your account security has been breached for any reason, you must promptly inform HiPlanets and update your password without delay. Taking immediate action will help minimize potential risks to your personal information and account integrity.

7. Your Choices

Accessing, Reviewing and Changing Your Personal Data

You may update or modify any of your personal data by editing your profile within your HiPlanets account or by contacting us directly via email at the address provided below. If you wish to request deletion of your personal data, please be aware that we may be obligated by law or legitimate business needs to retain certain information for a specified period. In such cases, we will honor your deletion request once those obligations have been satisfied.

Upon receiving a deletion request, we will close your account and remove your personal data from public view as soon as reasonably practicable, considering your account activity and in compliance with applicable laws. However, we may retain some personal data from closed accounts to comply with legal requirements, prevent fraud, collect any outstanding fees, resolve disputes, assist with investigations, enforce our User Agreement, or take any other lawful actions.

Marketing communications

You may opt out of receiving marketing-related emails at any time by clicking the unsubscribe link included at the bottom of such emails or by contacting us at support@hiplanets.io. Please note that opting out of marketing communications will not affect your receipt of essential service-related or administrative emails.

Targeted online advertising

Some of our business partners collect information about user activity on our Sites and participate in industry programs that allow individuals to exercise choices regarding targeted advertising based on their browsing or app usage behavior. Users can opt out of targeted advertising through members of organizations such as the Network Advertising Initiative or the Digital Advertising Alliance. European users may opt out via the European Interactive Digital Advertising Alliance by selecting their country and following the provided instructions. Mobile users can manage preferences by installing the AppChoices app offered by the Digital Advertising Alliance. Please note, however, that some companies may provide their own opt-out mechanisms and may not participate in these centralized programs. Choosing to opt out of targeted advertising means you will still encounter ads online, but these may be less personalized. Additionally, not all advertising companies participate in these opt-out programs, so some targeted advertising may still occur. You can also adjust your mobile device settings to limit ad tracking or targeted advertising using identifiers such as the Google Advertising ID or Apple ID for Advertising.

Choosing not to share your personal information

Where provision of personal information is required by law or necessary for us to deliver our Services, failure to provide such information or requesting its deletion may prevent us from providing you with access to certain services. We will clearly indicate any required information on the Sites or through other appropriate means.

8. Security

Your personal information is stored on secure servers located in the Republic of Türkiye. We employ a range of industry-standard security measures and protocols to protect your Personal Data against unauthorized access, use, or disclosure. However, please be aware that no method of transmission or storage is completely secure. Unauthorized third parties may still attempt to intercept communications or access data unlawfully, and other users may misuse personal information they obtain through the Site. Accordingly, while we strive to safeguard your information, we cannot guarantee that your Personal Data or private communications will always remain completely confidential.

9. International Transfers

HiPlanets is headquartered in the Republic of Türkiye and utilizes service providers located in various countries. As a result, your personal information may be transferred to and processed in the Republic of Türkiye or other jurisdictions outside your state, province, country, or local government area. Please be aware that these jurisdictions may have different privacy laws that may offer a lower level of protection than those in your own jurisdiction.

Users located in the European Union are encouraged to review important information regarding the transfer of personal data outside the European Economic Area.

10. Third Parties

Unless explicitly stated otherwise in this Privacy Policy, this document governs only the collection, use, and disclosure of personal information by HiPlanets. If you share your personal information with other parties—such as bidders, buyers, or sellers on our Site or on other websites—their own privacy practices and policies will apply to that information. HiPlanets does not control and is not responsible for the privacy policies or practices of third parties. We strongly encourage you to review and understand the privacy policies of any third parties before sharing your personal data with them.

11. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We encourage you to review this page periodically to stay informed about how we handle your personal information. If we make significant changes to this Privacy Policy, we will notify you by updating the effective date at the top of the policy and posting the revised version on our Sites and in the app stores where our mobile applications are available. Additionally, where required by law or at our discretion, we may notify you through other reasonable means, such as via email (if you have an account with us and have provided contact information) or through notifications on the Sites. Any updates or modifications will take effect immediately upon posting the revised Privacy Policy or upon implementation on the Sites (or as otherwise specified at the time of posting). Your continued use of the Sites following these changes constitutes your acceptance of the updated Privacy Policy.

12. Handling of Google User Data

We prioritize the privacy and security of data obtained through Google APIs and strictly comply with Google’s API Services User Data Policy. This section explains how we manage Google user data:

• We use Google user data exclusively to provide and enhance the core features of our application. Access to this data is limited to functionalities clearly presented within our app’s interface, and we do not use it for any undisclosed or secondary purposes.
• We do not share, transfer, or sell Google user data to third parties, including advertisers, data brokers, or resellers, except under the following conditions: when necessary to deliver or improve core features with explicit user consent; for security reasons such as abuse investigations; to comply with legal obligations; or during corporate transactions like mergers or acquisitions, subject to prior explicit user consent.
• Our personnel—including employees, agents, and contractors—are prohibited from accessing Google user data except in limited situations: with the user’s explicit permission to view specific data, for security purposes, or to meet legal requirements.
• We do not use Google user data for serving advertisements (including personalized or retargeting ads), assessing creditworthiness, or any purposes not clearly disclosed in this policy.
• Google user data is retained only as long as necessary to provide our services. Users may request deletion of their Google data from our systems at any time.
• We implement industry-standard security measures to safeguard Google user data against unauthorized access, modification, or destruction.
• Users retain control over their data and can revoke our access to their Google information at any time via their Google Account settings or by contacting us directly.
• We will maintain and update this section of our privacy policy as needed and notify users of any material changes regarding the handling of Google user data.
• By using our application and granting access to your Google data, you consent to these practices.

13. Contact Us

If you have any questions or concerns at all about our Privacy Policy, please feel free to email us at support@hiplanets.io

14. Additional Information for European Union Users

Personal Information

References to "personal information" within this Privacy Policy correspond to "personal data" as defined under applicable European data protection laws.

Data Controller

For the purposes of European data protection legislation, HiPlanets, Inc. serves as the data controller for personal information collected for our own business operations. Please refer to the "Contact Us" section above for our contact details.

When acting as a processor on behalf of sellers through the Services, HiPlanets processes personal data under the direction of the respective seller, who acts as the data controller for such personal information related to the sale or delivery of goods.

Legal Bases for Processing

We process your personal information only as permitted by law. The legal grounds for such processing activities include the following:

To provide our Sites and Services: Processing is necessary to fulfill the contract governing our Services or to take steps at your request prior to entering into such contract.

To communicate with you, create anonymous data, and for compliance, fraud prevention, and safety purposes: These activities are based on our legitimate interests, balanced against your rights and freedoms. We ensure that our interests do not override your rights unless consented to or otherwise permitted by law.

To comply with legal obligations: Processing is necessary to satisfy applicable legal requirements.

With your consent: Processing relies on your explicit consent, which you may withdraw at any time by following the instructions provided or contacting us at support@hiplanets.io

Use of Personal Data on Behalf of Sellers: Processing is carried out in accordance with the instructions of the data controller (the seller), and as necessary to perform the contract governing our Services or your requested pre-contractual actions.

Use for new purposes

Where HiPlanets acts as data controller, we may use your personal information for purposes not detailed in this Privacy Policy if permitted by law and compatible with the original purpose of collection. In such cases, we will notify you and provide the relevant legal basis for the new use.

Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. When personal information is no longer required, we will anonymize or dissociate it from your identity, after which it may be used in aggregated or anonymized form indefinitely without further notice.

Your Rights Under European Data Protection Law

If you reside within the European Union, you have the following rights concerning personal information we hold as a data controller:

• To opt out of direct marketing communications (note: you may still receive service-related emails).
• To access personal information we process about you.
• To correct inaccuracies in your personal information.
• To request deletion of your personal information.
• To receive a machine-readable copy of your personal data or have it transferred to a third party (“data portability”).
• To restrict our processing of your personal information.
• To object to our processing based on legitimate interests.

You may exercise these rights by contacting us via email at support@HiPlanets.com or through our postal address listed above. We may require additional information to verify your identity before processing your request. Applicable laws may permit or require us to deny certain requests; if so, we will inform you of the reasons, subject to legal constraints.

Should you wish to raise a complaint regarding our handling of your personal data, you may contact us directly or file a complaint with the relevant data protection authority in your jurisdiction.

When HiPlanets acts solely as a processor on behalf of a seller, please direct any such requests to the relevant seller acting as data controller.

Cross-Border Data Transfer

If your personal data is transferred outside the European Economic Area (EEA) to countries that the European Commission has not determined to provide an adequate level of protection, such transfers will be governed by one or more of the following mechanisms:

• Standard contractual clauses approved by the European Commission, the EU-US Privacy Shield framework (where applicable), or Binding Corporate Rules.
• Your explicit consent to the transfer.
• Other lawful transfer mechanisms permitted under EEA data protection laws.

For additional details on the specific safeguards employed for cross-border transfers, please contact us directly.